We Love Noni Return Policy

1. 90-day money-back guarantee
If a Customer is not satisfied with the product purchased (first time purchase of the product), they have the option to return it within 90 days of purchase and receive a 100% refund of the purchase price, reduced by the shipping costs.
The return must be initiated by the Customer.

We Love Noni reserves the right to reject any quantity of returned product that cannot be consumed within 90 days. The 90-day money-back guarantee applies only to the first purchase made per product type. Repeated returns of the same product will be refused. Original product containers must be returned to We Love Noni for a refund to be issued. Customer is responsible for return shipping charges.

Shipping charges, handling fees, and customs fees are nonrefundable, unless We Love Noni made a shipping error.

The conditions of the refund are:
– Products received within 90 days of the order date will receive 100% cash back, less original shipping
– Original product containers must be returned to We Love Noni for refund to be issued.
– Promotional and certain specialty items may have more restricted conditions for returns. Contact us at info@welovenoni.com for details.



2. Right of withdrawal
Consumers may request the cancellation of their order without giving any reason within 14 days of the delivery of the product. If a Consumer cancels the order, the costs of delivery and return shall be borne by the Consumer. Consumers must clearly indicate that they wish to cancel their order. Consumers may request the cancellation by email. In order to meet the cancellation deadline, the Consumer must send his/her request for cancellation before the cancellation deadline. The written cancellation request must include the following: the address of the Consumer, the quantity of the product, the date of the order, the order number. In any case, if the Consumer has accepted the product at the time of delivery, it must be returned by the Consumer without delay and within 14 days of the date of the request for cancellation.
 

Unless We Love Noni made a shipping error, any shipping costs occurred in returning the product to We Love Noni will be borne by the Consumer.

In the event of a delivery error, it is the responsibility of the Consumer to review the order and report any discrepancy within 14 days of the receipt of the order. We Love Noni endeavours to deliver products that are of good quality and saleable, however, products may be damaged in transit. The acceptance of a damaged parcel must be refused to avoid incurring additional transport costs. The courier must complete a damage protocol with the addressee, and the addressee must submit it electronically to We Love Noni within 5 working days. If the damaged goods are delivered and accepted, the Consumer must immediately notify We Love Noni of the fact of the damage and request information on further steps to be taken. Products may only be returned by the Consumer who purchased the product.

Shipping charges, handling fees, and customs fees are non-refundable unless We Love Noni made an error originally.
 

3. Refused orders
If an order is refused, the return shipping costs will be deducted from the refund amount. Questions regarding whether a purchase qualifies to be returned under these policies should be directed to info@welovenoni.com